Privacy Policy
This Privacy Policy for Sticky Chikky LLC (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
- Visit our website at https://stickychikky.com, or any website of ours that links to this Privacy Policy
- Engage with us in other related ways, including any sales, marketing, or events
Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at stickychikky@gmail.com.
1. What Information Do We Collect?
We collect personal information that you voluntarily provide to us when you submit a catering inquiry, contact us, or otherwise interact with our Services. The personal information we collect may include:
- Name
- Phone number
- Email address
We also automatically collect certain information when you visit our website, including your IP address, browser type and version, operating system, pages visited, time and date of your visit, and referring URLs. This information is collected using cookies and similar tracking technologies (see Section 5).
We may also collect information from public databases, marketing partners, social media platforms, and other outside sources.
2. How Do We Process Your Information?
We process your personal information for the following purposes:
- To respond to catering inquiries and customer service requests
- To send transactional messages (booking confirmations, reminders, order updates, and follow-ups related to catering quotes)
- To send promotional and marketing communications if you have opted in
- To analyze and improve our website performance
- To comply with applicable laws and regulations
- To protect our legal rights and prevent fraud
3. SMS Opt-In and Text Messaging
This website does not collect consent for text messages. The catering request form collects your phone number solely so a team member can follow up by phone or email about your request. SMS consent is obtained separately.
- Transactional messages: Catering quote follow-ups, booking confirmations, event reminders, and order updates.
- Marketing messages: Promotions, special offers, and news about Sticky Chikky.
Consent to receive text messages is not a condition of purchase. You may opt out at any time by replying STOP. Message and data rates may apply. Message frequency may vary. For assistance, text HELP to (806) 877-7974 or email stickychikky@gmail.com.
Our SMS messaging program is operated in conjunction with Go High Level. Your phone number and opt-in status may be shared with Go High Level solely to facilitate message delivery on our behalf.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
4. When and With Whom Do We Share Your Information?
We do not sell your personal information. We may share information only in the following circumstances:
- Service providers: We share information with vendors who assist us in operating our website and communications, including Go High Level (SMS/CRM platform), ReputationHub (customer review widget embedded on our website), YouTube (video player, loaded only when you click Play on an embedded video, at which point YouTube may set cookies under its own privacy policy), and analytics providers. These providers are contractually obligated to protect your data and may not use it for their own marketing purposes.
- Legal compliance: We may disclose information to law enforcement or regulatory authorities as required by applicable law or to protect our legal rights.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
5. Payment Processing
Pickup orders are processed through Toast. Payment card data entered during a pickup order is collected and stored by Toast. We do not store your payment card details for pickup transactions.
Delivery orders are processed through DoorDash. When you place a delivery order through DoorDash, payment processing and data collection for that transaction are handled by DoorDash under its own privacy policy. We do not store your payment card details for delivery transactions.
Please review the privacy policies of Toast and DoorDash before placing an order if you have questions about how those platforms handle your payment data.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve site functionality and analyze traffic. Cookies are small data files placed on your device. We use:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., pages viewed, time on site).
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some features of the site may not function properly.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
8. Children’s Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at stickychikky@gmail.com so we can delete it.
The SMS opt-in program is restricted to individuals 18 years of age or older.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Opt out of SMS messages by replying STOP
To exercise any of these rights, please contact us at stickychikky@gmail.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Sticky Chikky LLC
8700 Clinton Glenn Rd, Unit #1, Amarillo, TX 79119
Phone: (806) 877-7974
Email: stickychikky@gmail.com